Scan. Speak. Order.
Your guest scans a QR at their table or sunbed, speaks to an AI bartender that knows your menu, and places the order in seconds — like talking to a real waiter, except every seat has its own. No app, no queueing, no waving for staff.
Hospitality runs on paper, shouting, and luck.
A 300-sunbed beach bar with five order-taking staff on a typical shift can spend over €10,000 a month on people who mostly relay information — while customers wait, orders get miscounted, and kitchens get blindsided at peak.
10–12 min wait times
From wanting a drink to order placed, customers wave for staff who can't be everywhere.
Orders lost in transit
Verbal orders misheard, tickets lost, wrong tables served. Errors that cost repeat business.
€10K+/mo in relay staff
Order-takers are just messengers. The role becomes redundant the moment guests can self-serve.
Kitchen blindsided at rush
No warning before peak. No queue visibility. Stations get overwhelmed, quality drops.
Zero operational data
Which zones generate revenue? Which items peak when? Today's answer: nobody knows.
Staff can't be everywhere
A 300-seat venue with 5 staff means 60 seats per person. Someone always waits too long.
Four steps. Thirty seconds. End-to-end.
No app to download. No staff needed for order-taking. A QR code, an AI bartender trained on your menu, a real-time kitchen, and a runner with a phone. Every event timestamped, every order tracked.
Scan or tap
Customer scans the QR or taps an NFC tag at their sunbed or table. Full menu loads instantly — no app, no account.
Talk to AI bartender
"Two mojitos and the truffle fries." Trained on your menu and your tone. Confirms, suggests, upsells.
Kitchen + runner
Order hits the right stations instantly. Kitchen assigns a runner. Customer sees live status.
Earn, come back
Sign in with Google to earn points. Redeem at any ExcuseMe venue. One tap, no forms.
- Customer waves for help5 min
- Staff walks over2–3 min
- Takes verbal order1 min
- Walks back, enters into POS3 min
- Customer scans or taps5 sec
- Talks to AI bartender20 sec
- Order confirmed, kitchen notified5 sec
- Runner auto-assignedauto
Every guest orders in their own language.
Your AI bartender catches the language from the very first word — and answers in it. German, Greek, Spanish, Mandarin, Arabic: no language picker, no translated menu to maintain. The guest just talks. And every order reaches your kitchen in their words and yours, side by side.
Detected, not selected
No language menu to hunt for. The AI reads the guest's first message and switches instantly — even mid-conversation.
Mixed-language tables
Pass the phone around. Each guest orders in their own language; ExcuseMe folds it into one order for the kitchen.
Bilingual kitchen tickets
Special requests print in the guest's words and yours, side by side — so the line never has to guess.
One glance. Every order. Every zone.
The kitchen OS is built to be glanced at from across a hot kitchen — orders grouped by status, stations colour-coded, runner state visible, queue depth enforced. Built for operators, not designers.
Orders grouped by status
One-tap advance. Manager sees the whole floor at a glance.
Pause when the rush bites
Keep quality up, push queue back. Stations earn their air.
One tap to assign
Order lands on a runner's phone. Customer sees it's on the way.
Revenue per zone, live
Wait times, orders/hr, busiest items — by zone. New visibility.
Cut costs. Then grow revenue on top.
The model: replacing relay labour pays for ExcuseMe in month one. Everything after is upside — more rounds per customer, higher order values, and a team redeployed into roles that scale with demand.
Rounds per customer
Effortless ordering means guests order when they want it — not just when they can finally flag someone down.
AOV
Trained upsells
The AI bartender always has the perfect suggestion. A natural upsell on every order, without ever feeling pushy.
Missed orders at peak
Every order that doesn't get taken is lost revenue. ExcuseMe processes every order instantly.
TEAM
Higher-value work
Order-takers become runners and kitchen support — handling the higher throughput.
What happens to your + current staff?
More orders means more deliveries. ExcuseMe venues redeploy order-taking staff as additional runners and kitchen support — the roles that actually scale with demand. Your team grows into the throughput.
Not a QR menu. A full operations platform.
Generic QR menus show your items. ExcuseMe runs your operation — from the customer's phone, to the kitchen, to the runner's hands, to the analytics dashboard in your office.
AI bartender, your persona
Train your AI on your menu, your vibe, your specials. Upsells, answers, sounds like your best bartender — 24/7.
Voice ordering
Push-to-talk. Customers talk naturally — AI handles the rest. Perfect for sunbeds and poolside.
Zone management
Colour-coded zones — VIP, Pool, Beach. Route orders to the right station. See zone revenue at a glance.
Real-time kitchen dashboard
New order alerts. One-tap status advance. Pause stations to control queue depth. Full modifier details. Never miss an order again.
Runner assignment
Kitchen assigns a runner when ready. Runner gets it on their phone. Customer notified.
Operations analytics
Revenue by zone, orders/hr, busiest items, wait times. AI-generated weekly insights — what changed, and why.
Fraud prevention
Location verification at scan time. Kitchen sees a live badge confirming the customer is where they claim to be.
Works alongside your POS
ExcuseMe is the ordering layer only. Your POS stays as it is — tax setup, end-of-day reports, accounting — all unchanged. No replacement, no retraining. On PRO and up, connect Square and orders flow straight into your POS — no re-keying.
Operational alerts to Slack / Discord / Telegram
New orders, kitchen pauses, fraud flags — straight into the chat tool your team already lives in.
Speaks your guest’s language
Detects each guest’s language from the first word and replies in it — no picker, no translated menu. Mixed-language tables become one order; tickets print bilingually.
Looks like your venue, not ours.
Every tenant picks the palette, radius, weight, font scale, and header image — at the whole-business level and overridable per location. Use the built-in presets, or build your own from scratch. Light and dark toggle independently per surface. Your menu, your brand, our infrastructure.
One live order, end to end — the guest taps to order, your kitchen advances the ticket, and the guest’s phone updates itself to “ready”. The same order, shown in light and dark.
The maths writes itself.
The figures below assume your venue is past the adoption ramp — usually 2–4 weeks after launch, once guests are reliably using the QR. Until then, expect partial savings. The maths is for a 300-table venue with 5 order-takers; run it against your own seat count for a comparable figure.
Order in seconds. No card to reach for.
Guests never type a credit card to place an order — there's nothing to set up and nothing to abandon. They browse, order, and pay the way they always have: at your counter, on delivery, or on a tab. The single biggest drop-off point in QR ordering, simply gone — so more guests actually finish the order.
Nothing to type
No 16-digit card entry, no security challenge to clear for a €4 round. The order goes through in seconds — the way ordering a drink should feel.
No signup, no app
It opens in the browser the instant they scan — no App Store wall, no account form. The two other places QR ordering quietly loses people.
Pay like they always have
Cash or card at the counter, settled on delivery, or run on a tab. Guests pay your venue directly — familiar, frictionless, theirs to choose.
Start free. Pay per table as you grow.
Core ordering is free. Add AI for €2.50 per table. Add voice for €5. A 100-table PRO venue pays €250/mo — less than one staff shift per week.
- QR ordering
- Kitchen dashboard
- Runner assignment
- Zone management
- Multi-language menu
- Everything in Starter
- Multi-location & chain menu
- AI bartender (3k conv/mo · €0.05/conv if over)
- Custom AI persona
- Custom theming
- Loyalty programme
- Slack / Discord / Telegram
- POS integration (Square)
- Everything in PRO
- Voice ordering (15 min/table · €0.08/min if over)
- Unlimited AI conversations
- AI zone insights
- Priority support
- Everything in MAX
- SLA & uptime guarantee
- On-premise, Square POS & bespoke integrations
- White-label
- Custom terms
- Dedicated customer success manager
30-day trial includes 300 AI conversations and 100 voice minutes. Overages are optional — you set the ceiling.
Questions we hear every time.
Q · 01"We already have a QR menu."
Q · 02"We'd have to replace our POS."
Q · 03"Our staff will lose their jobs."
Q · 04"Our customers won't use it."
Q · 05"Does the customer need an app?"
Q · 06"What if the internet goes down?"
Q · 07"It's too expensive."
Q · 08"How is the AI trained on our menu?"
Q · 09"Do guests need a credit card to order?"
Try it on your floor.
Thirty days. No card.
Start your 30-day MAX trial — no credit card required. We'll help you import your menu and get the first zone live in a single afternoon.